We’re delighted to offer free standard shipping for orders exceeding $100. For orders below this threshold, standard shipping rates apply. Please allow 3-5 business days for your order to be processed and shipped. Once your package is on its way, you’ll receive a confirmation email with tracking information, enabling you to monitor the progress of your delivery. At Lush by SA, we’re committed to ensuring your products reach you in a timely manner and in perfect condition.
At Lush by SA, customer satisfaction is paramount. We take great care in crafting and packaging our products to meet your expectations. However, please note that we do not offer returns, refunds, or exchanges. All sales are considered final. In the unlikely event that a product arrives damaged, we’re here to assist you. Should this occur, we kindly request that you reach out to our dedicated customer service team within 48 hours of receiving your order. To expedite the process, please provide proof of the damage, such as photographs or screenshots of the affected item. Rest assured, we’ll work diligently to address your concern and find a suitable resolution.
We appreciate your understanding of our shipping and return policy. Should you have any questions or require assistance, please don’t hesitate to contact our customer service team. Your satisfaction remains our top priority, and we’re committed to ensuring your experience with Lush by SA is exceptional from start to finish.